Accessing Your Online Account FAQs

There is a lot you can do online without ever sending a fax or mailing a form. All you have to do is sign into your online TCDRS account.

Q) What if I don’t have my TCDRS account number for registration?

A) If you don’t have your TCDRS account number, you can use the “Don’t know your account number?” link in the registration process to answer a series of questions to verify your identity and get registered for the website. You can also call TCDRS Member Services at 800-823-7782, and we will help you through the process.

 

Q) If I have worked (or am working) for multiple TCDRS employers, which employer name and account number do I enter when registering?

A) You will need to provide the employer name and account number for your open account. If you have multiple open accounts, our system will randomly select one open account and request that account number during signup. You can use the “Don’t know your account number?” link during registration for assistance if you don’t have the account number on hand for that employer.

 

Q) If I have multiple TCDRS accounts, do I need to register for online access for each one?

A) No. Once you register online, you’ll be able to view all of your TCDRS accounts from a drop-down menu on your Account Summary page.

 

Q) What if I’ve forgotten the user ID or password for my TCDRS account?

A) Our sign-in help links can help you access your account if you’ve forgotten your sign-in credentials. The process will verify your identity before giving you access, so we can help keep your account safe.

 

Q) Why do I need to enter a code when I sign in online?

A) Two-factor authentication is an extra layer of account security that occasionally requires users to enter not only their password, but also a unique code, to confirm their identity. You can request this code via text message or voice call.

 

Account Update