Member (Customer) Services Representative

Who we are

At the Texas County & District Retirement System (TCDRS), we help provide more than 305,000 Texans with retirement, disability and survivor benefits. TCDRS is one of the best-funded retirement systems in the nation. Although we provide retirement benefits or “pensions” to hard-working Texans, our unique features distinguish us from traditional pension plans and keep us financially strong.

How we’re different

  • We are savings based: Members save for their own retirement over the length of their careers. The TCDRS benefit is based on the total final savings balance and employer matching. 

  • We are responsibly funded: Our employers pay 100% of their required contribution rate each year. This ensures that funds are there when needed. 

  • We offer flexibility and local control: TCDRS is not a one-size-fits-all system. TCDRS employers can choose benefit levels to meet their needs and budgets.

What we need

We are looking for conscientious, focused and professionally motivated employees to join our Member Services team. A passion for helping others is a must. The primary purpose of our Member (Customer) Services Representative is to provide quality information and services that are appropriate to the needs of TCDRS members, employers and stakeholders, primarily via telephone but also in person and via other communication channels. The Member Services team received more than 105,000 calls last year. 

What you’ll do

  • Communicate information about TCDRS benefits, services, administrative policies and tax issues primarily via telephone, but also in person and via other communication channels

  • Handle and analyze customer inquiries, respond to customer requests, determine eligibility for benefits, and investigate and resolve customer problems

  • Update customer data and document call information

  • Provide written correspondence with approved document templates

  • Calculate and produce basic member benefit estimates

  • Suggest and participate in implementing initiatives to improve Member Services effectiveness

  • Work toward becoming a Certified Retirement Counselor through the International Foundation for Retirement Education

What you should have

  • A bachelor’s degree or equivalent work experience

  • Experience in customer service, preferably in insurance, banking or retirement

  • Excellent written and verbal skills

  • Interpersonal skills necessary to listen empathetically while conveying courtesy, patience and confidence with all customers

  • The ability to stay organized, calm and constructive when handling stressful situations

  • The ability to strictly adhere to work and break schedules; ability to work occasional overtime, weekends, or extended hours as needed to manage team workload

  • Bilingual in English and Spanish a plus

What TCDRS values

TCDRS takes pride in our shared values of integrity, care and anticipation.

  • Integrity means we get satisfaction from doing the right thing. We understand how important the retirement system is to our employers and members. We are responsible and accountable as stewards of our customers’ financial futures.

  • Care means that we educate and empathize with our members as they provide and plan for one of the biggest decisions in a person’s life: retirement. We work to build strong partnerships with our employers, investment managers and stakeholders; and we take care of each other.

  • Anticipation means we don’t just look at what we can do for our members and employers right now — we also think about what we can do for them in the future. Looking ahead requires a critical eye, a curious mind and a willingness to explore creative solutions.

What you’ll get

TCDRS offers a competitive salary and excellent benefits with a dynamic and rewarding work environment in Austin, Texas, overlooking Zilker Park. This is not just a job, but a chance to help thousands of Texans plan for the future. 

What to do next

If this sounds like you, submit your resume to Please refer to the job title in the subject line of your email.