Member Benefits Claims Analyst

Hybrid Position

What we need

We are looking for conscientious, analytical, focused and professionally motivated employees to join our Member Benefits team. The Member Benefits Claims Analyst is responsible for the timely and accurate processing of all core benefits including retirement, disability and survivor benefits, account updates, and withdrawal payments. The Member Benefit Claims Analyst will demonstrate competency in the following areas: distribution of benefits, special credits, benefit calculations, benefit eligibility, distribution of benefits, plan options, tax issues, and TCDRS governing law and regulations.

What you’ll do

  • Process benefit requests for members of TCDRS, determining and assessing eligibility factors and IRS requirements
  • Review and approve all necessary documents required to process account changes for members, retirees and beneficiaries of the system
  • Analyze detailed documentation/data to identify scenarios that may need special review
  • Communicate with members and beneficiaries regarding benefit eligibility, account changes, payment disbursement, taxation issues and documentation requirements
  • Use Excel to perform eligibility and benefit calculations
  • Use sound judgment when processing benefits and recognizing exception cases, and when bringing problems forward to the team for resolution
  • Recommend changes to processes and procedures to enhance efficiency

What you should have

  • A bachelor’s degree or equivalent work experience
  • 4 years of work experience with strong analytical and critical thinking/problem-solving skills
  • Strong attention to detail and track record of completing work with high degree of accuracy
  • Advanced skills in Windows-based technology systems, including Microsoft Office products (Word, Excel, Outlook)
  • Advanced written and verbal skills
  • Strong independent thinking and time management skills plus the ability to effectively prioritize and evaluate situations
  • Ability to operate in a fast-paced environment shaped by constant change and innovation
  • Prior experience analyzing and processing insurance or other benefit claims is a plus

What you’ll get

TCDRS offers a competitive salary and excellent health benefits with a dynamic, stable and pleasant work environment in Austin, Texas, overlooking Zilker Park. This position works at least 50% in the office, with the possibility of working remotely for the remaining time. This is not just a job, but a chance to help thousands of Texans plan for the future. 

Apply Now

If this sounds like you, submit your resume to Please refer to the job title in the subject of your email.