Contact Center Representative, Full-Time

Passion & Purpose

At the Texas County & District Retirement System (TCDRS), we help more than 360,000 Texans plan for their future by providing retirement, disability and survivor benefits. As a Member Services Contact Center Representative, you have an important role in helping our members make informed decisions about their benefits so they can feel confident and secure. This is not just a job, but a chance to help thousands of Texans plan for the future.

Located in Austin, Texas, this position is hybrid, offering flexibility to work partially remote based on organizational and team needs.

Why you’ll love joining the contact center

  1. You’re in good company – you’ll join a strong team of 20 contact center representatives and see how our culture of caring shines through. We enjoy working together to provide high-quality service.

  2. You’ll delight members – with customer service satisfaction scores consistently above 90%, our high-performing team meets and often exceeds member expectations.

  3. You’ll help us innovate – with our core value of anticipation, we encourage collaboration and forward thinking to enhance services.

  4. You’ll have professional growth opportunities – whether honing your existing skills or growing new ones, we’re focused on preparing our employees for today and into the future.

  5. You’ll earn good money and excellent benefits – as a member you are also earning a lifetime retirement benefit. Plus, we have great health benefits, competitive salaries and a refreshing work-life balance.

How you’ll contribute

  • Counsel and educate TCDRS members on retirement and related benefits and take benefit applications via telephone

  • Answer member inquiries, determine benefit eligibility, and produce benefit estimates

  • Assist members with registration and navigating their online accounts

  • Investigate and resolve issues and document call information

What we’ll need from you

  • A passion for helping others

  • 2 years customer service experience in a call center

  • Bachelor’s degree or equivalent experience

  • Interpersonal skills necessary to listen empathetically while conveying courtesy, patience and confidence

  • Ability to stay organized, calm and constructive when handling stressful situations

  • Strict adherence to work and break schedules; ability to work occasional overtime during weekends or extended hours as needed to manage team workload

  • Excellent verbal and written skills; bilingual in English and Spanish a plus

Apply Now

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