Customer Services Field Representative (Travel Required)

Why you’ll love working with us

1. You’re in good company - Our team is expanding! Join a tenured staff to expand our reach across the state of Texas. We enjoy working together and providing best-in-class service to county and district employees around the state.

2. We love our members - Customer/Member Services Field Representatives work closely with counties and districts to provide retirement education to their employees throughout their careers. TCDRS retirement is a benefit employees look forward to earning.

3. You get to see the real impact of helping those that serve - We provide virtual and in-person services throughout the state of Texas. You’ll get to have significant, meaningful conversations with our members and employers, making a real difference in their lives.

4. You’ll have professional growth opportunities – Whether honing your existing skills or growing new ones, we’re focused on preparing our employees for today and into the future.

5. You’ll earn good money and excellent benefits – As a member you are also earning a lifetime retirement benefit. Plus, we have great health benefits, competitive salaries and a refreshing work-life balance.

How you’ll contribute

• Conduct webinars and on-site presentations to educate and communicate with our members

• Provide individual retirement benefit counseling both virtually and in-person

• Work closely with employer contacts while developing and maintaining professional relationships to arrange efficient site visits and maximize resources

• Travel by car and plane with frequent overnight stays. This position provides both in-person and virtual services, requiring approximately 50% travel

What you should have

• Bachelor’s degree or equivalent experience

• Three or more years of experience in teaching, sales, training or public speaking

• Prefer experience in health, life or disability insurance, retirement plans or other employee benefits

• Outstanding speaking and presentation skills, outgoing personality and ability to relate quickly to diverse audiences

• Interpersonal skills necessary to listen empathetically, deal effectively and professionally while conveying courtesy, enthusiasm, patience and confidence with all customers

• Advanced analytical, written and verbal skills

• Advanced skills in Windows-based technology systems such as Word, Excel and PowerPoint

• Experience using virtual platforms for presentations, such as Zoom, GoToWebinar and Teams

Benefits

TCDRS offers a competitive salary and excellent benefits with a dynamic and rewarding work environment overlooking Zilker Park in Austin, Texas. This is not just a job, but a chance to help thousands of Texans plan for the future.