Customer Services Field Representative (Travel Required)

Why you’ll love working with us

1. You’re in good company- Our team is expanding! Join a tenured staff to expand our reach across the state of Texas. We enjoy working together and providing best in class service to county and district employees around the state.

2. We love our members- Customer/Member Services Field Representatives work closely with counties and districts to provide retirement education to their employees throughout their careers. TCDRS retirement is a benefit employees look forward to earning.

3. You get to see the real impact of helping those that serve- We provide virtual and in-person services throughout the state of Texas. You’ll get to have significant, meaningful conversations with our members and employers, making a real difference in their lives.

4. You’ll have professional growth opportunities – Whether honing your existing skills or growing new ones, we’re focused on preparing our employees for today and into the future.

5. You’ll earn good money and excellent benefits – As a member you are also earning a lifetime retirement benefit. Plus, we have great health benefits, competitive salaries and a refreshing work-life balance.

How you’ll contribute

• Conduct webinars and on-site presentations to educate and communicate with our members

• Provide individual retirement benefit counseling both virtually and in-person

• Work closely with employer contacts while developing and maintaining professional relationships to arrange efficient site visits and maximize resources

• Travel by car and plane with frequent overnight stays. This position provides both in-person and virtual services, requiring approximately 50% travel

What you should have

• Bachelor’s degree or equivalent experience

• Three or more years of experience in teaching, sales, training or public speaking

• Prefer experience in health, life or disability insurance, retirement plans or other employee benefits

• Outstanding speaking and presentation skills, outgoing personality and ability to relate quickly to diverse audiences

• Interpersonal skills necessary to listen empathetically, deal effectively and professionally while conveying courtesy, enthusiasm, patience and confidence with all customers

• Advanced analytical, written and verbal skills

• Advanced skills in Windows-based technology systems such as Word, Excel and PowerPoint

• Experience using virtual platforms for presentations, such as Zoom, GoToWebinar and Teams.

Benefits

TCDRS offers a competitive salary and excellent benefits with a dynamic and rewarding work environment in Austin, Texas, overlooking Zilker Park. This is not just a job, but a chance to helpthousands of Texans plan for the future.