Need Help with the TCDRS App?

Thank you for using the TCDRS mobile app! We're here to help if you have any questions or need assistance getting the most out of your experience.

Q) What devices and operating systems are supported?

A) Our app is designed for smartphones running:

• iOS 14 or higher

• Android 12 or higher

For the best experience, we recommend keeping your device’s operating system updated.

Q) How do I install the app?

A) To install the app:

• Visit the Apple App Store (for iPhone) or Google Play (for Android users).

• Search for TCDRS and tap “Get” or “Install”  (follow the store’s instructions for installing)

       

Q) What should I do if the app isn't loading?

A) If the app isn’t loading properly:

• Make sure you have a strong internet connection (Wi-Fi or mobile data).

• Check that your device’s operating system is up to date.

• Try closing and reopening the app.

• If the issue continues, you can delete and reinstall the app from your app store.

Q) What should I do if I can't log in?

A) If you’re having trouble logging in:

• Double-check that you’re entering the correct passkey or username and password.

• Try resetting your password if needed through the app or our website.

• Make sure your internet connection is stable.

• Try restarting your mobile device

• If you continue to have trouble, please contact our Member Services team for assistance.

Still Need Help?

Our Member Services team is ready to assist you.

📞 Call us at 800-823-7782

Monday – Friday, 7:30 a.m. – 6 p.m. CST.

Services