TCDRS Annual Statement FAQs

Each year, TCDRS generates an annual statement for its members. This statement is a snapshot of your retirement account, including your balance and estimated benefits.

You can access your statement once you sign into your online account starting in mid-February.

Below are some common questions we get about annual statements.

 

Q) Why do I have this account?

A) You work or worked for an employer that participates in the Texas County & District Retirement System. During your employment, you deposit a percentage of your pay into a TCDRS retirement account. The amount of money you saved, and your eligibility status depends on how long you work for that employer. When you sign into your online account, you can view your account balance as well as your plan’s eligibility requirements. (Also see “What are my account options?” below.)

 

Q) How do I access my annual statement?

A) Sign into your online account at TCDRS.org. If you need help, you can use the Sign-In Help feature within the sign-in process to retrieve your user ID or reset your password.

If you haven’t registered for online account access, you can register with your TCDRS account number. Otherwise, you can use the “Don’t know your account number?” link in the registration process to answer a series of questions to verify your identity and get registered for the website. You can also call TCDRS Member Services at 800-823-7782, and we will help you through the process.

Once you sign into your online account, you can access your statement by going to the Documents section on your dashboard. From your online account, you can also update your contact information and beneficiaries, and run additional retirement estimates.

 

Q) When is the best time to reach TCDRS Member Services?

A) During the first few months of the year, we experience high call volume. The best days and times to call us are weekday mornings between 7:30 a.m. and 11:00 a.m. or on Saturdays from 9:00 a.m. to 1:00 p.m. (Saturday extended hours through mid-March.)

If you are trying to reach Member Services but experience a long hold time, you can leave a callback request. This lets you keep your place in the call queue without having to sit on hold. We appreciate your patience as we strive to give you the best possible service and time to answer your questions.

Another option is to sign up for an online benefit counseling session. This gives you a date and time for a one-on-one discussion with one of our Member Services team members. To schedule an appointment, go to TCDRS.org/onlinecounseling. 

 

Q) What are my account options?

A) Even if you are no longer working for an employer that participates in TCDRS, you can keep your money in your TCDRS account and watch your retirement savings continue to grow at 7% compound interest. You can also roll your money into another qualified retirement account or withdraw your money.

Consider your options carefully. If you are vested and withdraw your account, you could be walking away from an important source of income in retirement. Sign up for an online counseling session to talk about your specific situation with a TCDRS Member Services Representative.

 

Q) How do I apply for a withdrawal?

A) You must leave employment before you can apply for a withdrawal. Once you sign into your online account, select “Apply for Withdrawal” either from your dashboard or at the bottom of the webpage. You may also apply over the phone by calling TCDRS Member Services at 800-823-7782. Please keep in mind that your former employer must provide your last date of employment in order for us to process your request. We will reach out directly to your former employer for this information.

 

Q) How long does it take to get a withdrawal payment?

A)  Once we get all the information, including your last date of employment from your former employer, withdrawal payments are typically received within 10-14 days of application.

 

Q) Can I withdraw a portion of my account balance?

A) If you decide to withdraw your account, you must take the full amount. Your withdrawal will not include employer matching. You only get employer matching when you retire. As long as you are employed and making deposits into your account, you cannot make a withdrawal.

Benefits